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How to Inquire about your cheque

 

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For all inquires regarding your cheque please call the IVR Interactive Voice Response at 1800-808-2268

The IVR telephone system lets you get specific information about your personal case file and general information about social assistance over the telephone. In many ways, IVR Is like telephone banking. For example, to find out if you’re most recent cheque has been issued yet, call the IVR telephone number. You will be asked to enter in your nine-digit Member ID number and your four-digit Personal Identification Number. Using these personal numbers, you can find out when your last cheque was sent out and the amount of the cheque, as well as other important pieces of information about your case.

The IVR is a toll-free telephone system that provides general information to participants about Ontario Works and selected information about personal case files including:

  • Most recent cheque amount and date
  • Previous cheque payments (within the last 45 days)
  • Overpayments
  • Case file status

When do I get my Member ID number and Personal Identification Number? Within 2-3 weeks of receiving your first cheque, you will get two separate mail outs containing these personal numbers. Do not share these numbers with anyone.
IVR is:

  • automated information that you would normally have to get from your worker
  • available during and outside regular business hours
  • convenient and easy to use

What if I lose these numbers?
If you lose your Member ID number or Personal Identification Number, the IVR Help Desk attendant can help you.

 

Services Overview

The Kenora District Services Board is committed to helping you find employment and is constantly looking for way to help you improve your chances. Here are a few more resources to help you along the way.

Contact Us

Our hours of operation are Mon.-Fri. 8am to 4:30 pm for all general inquiries please fell free to contact us.

Address: 211 Princess Street, Dryden Ontario, P8N 3L5
Telephone: (807) 223-2100
FAX: (807) 223-6500
Others: (807) 468-KDSB(5372)
E-mail: kdsb@kdsb.on.ca